Billing Policies

Madison Medical Affiliates and Columbia St. Mary's Hospital Billing Policies

Self-Pay Policy, For Those Without Health Insurance

Madison Medical Affiliates and Columbia St. Mary's offers a 26% discount to any patient without health insurance. There is an additional 20% discount available if the account balance is paid in full within 30 days of your first statement date. These discounts do not apply to deductibles, co-pay/co-insurance or accounts not paid in full. To make a payment arrangement, contact one of our customer representatives at the number listed below.

Customer representatives are available:
Monday through Friday: 8:30 am – 5:00 pm 
(414) 272-5775

For patients requesting financial assistance, Columbia St. Mary's has trained financial counselors available at each hospital. Upon making an appointment, the financial counselor will meet with you to review what other financial assistance programs you may qualify for. For more information, click here.

Refund Policy

Refund requests should be submitted to the Madison Medical Affiliates Customer Service department.

Customer representatives are available:
Monday through Friday: 8:30 am – 5:00 pm 
(414) 272-5775

If no money is owed on other accounts, refunds will be issued within 90 day of receipt of your request. Refunds will be issued through a check delivered via US Mail. If money is owed on other accounts, the refund will be credited towards the oldest outstanding balance.

Financial Assistance

For patients requesting financial assistance, Columbia St. Mary's has trained financial counselors available to discuss your payment options. Upon making an appointment, the financial counselor will meet with you to review what other financial assistance programs you may qualify for. For more information, click here.

Accepted Forms of Payment

We accept the following forms of payment:

  • FSA Debit Card
  • Visa
  • MasterCard
  • Discover
  • American Express